when a global outage occurred due to a faulty update. The US airline on July 19 has canceled over 6,000 flights in six days affecting more than 500,000 passengers.
The CEO of Delta, Ed Bastian stated that the outage has caused damages worth more than $500 million and plans to get compensation from the Crowdstrike.
In a letter from an external lawyer, the cybersecurity firm rejects any claim about negligence and misconduct because, in a matter of hours from the Crowdstrike outage, they offered onsite assistance to help restore operations more quickly but they didn't receive any response to their help offer.
Delta Air Lines's response to these accusations came in a letter to U.S. lawmakers. It stated that the Crowdstrike outage "impacted more than half of Delta computers, including many of Delta’s workstations at every airport in the Delta network."
But the letter had more than one response, as Delta stated that their IT system synchronizes all their data and requires manual recovery "complex IT system which distributes and synchronizes all our data, including the data that feeds our crew tracking and gating software, required manual recovery."
But Crowstrike adds in their letter that Delta Air Lines needs to explain why other airlines that faced similar problems, restored their software much faster and why they ignored the help from Crowstrike.
When the crowdstrike outage occurred, many professionals assisted other airlines and companies that had problems with their systems, to restore operations more quickly than U.S. airlines. "why Delta's competitors, facing similar challenges, all restored operations much faster and why Delta turned down free onsite help from CrowdStrike professionals who assisted many other customers to restore operations much more quickly than Delta."
A Crowdstrike spokesperson stated that Delta Air Lines is expected to work cooperatively to find a resolution because a meritless lawsuit between these two companies is not helpful for anyone - "public posturing about potentially bringing a meritless lawsuit against CrowdStrike as a long-time partner is not constructive to any party. We hope that Delta will agree to work cooperatively to find a resolution."
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