he music streaming app is claiming that Apple may be again in violation of European regulation, more clearly with the Digital Markets Act (DMA) that requires
a level of interoperability from big technology companies.
Now, the problem isn't about some in-app purchases or pricing information, but about how Apple has suspended the technology used by Apple users to control the volume of Spotify songs on their connected devices.
Previously, when Apple users were streaming music from Spotify Connect on their connected devices, they were able to adjust the music volume with just the physical buttons placed on the side of their iPhones. And with this change that Apple has made, the Spotify feature will no longer work.
Spotify Apple users must work around the issue, and use the volume control slider in the Spotify Connect menu to control the volume on their connected devices.
Spotify assures their customers that this problem will not affect Apple users who want to control their volume on iOS Bluetooth Airplay Session or Android users. This change is only applied to users who are listening through Spotify Connect on nearby speakers, game consoles, smart TVs, computers, and other devices.
Beginning on September 3, Spotify Apple users across the world will be guided to use the new in-app volume control bar.
The Music streaming app stated that they made several requests to Apple, for a solution similar to what is currently provided for those who are using the Apple HomePod or Apple TV devices. In response, Apple informed Spotify that to access the technology that controls the volume on iPhone it is necessary for apps to integrate with the HomePod.
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So, Spotify can’t use the same technology as Apple Music is using on iOS. The streaming app tried to point out that this situation has some differences from how companies like Google and Samsung can manage their access to similar technologies.
They are claiming that this technology was purposely degraded before it got suspended. Spotify stated that the whole experience with the iPhone volume control buttons was usually unpredictable, resulting in some bugs such as volume spikes during song listenings. It is expected that the new interface will have a more consistent control over the volume control option.
Even if the volume control feature is affecting only a part of users, it is an annoying change that will create complaints among those who are frequently using their connected devices.
We expect to see more updates and also to see if Apple will provide a solution for third-party developers!
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