This incident is allegedly caused by the company's latest update. They are actively trying to put the system back on its feet, but the issue has yet to be resolved. They are now rolling back the update to try to deal with the problem. It appears that CrowdStrike’s Falcon threat-detection software causes the glitch.
Microsoft announced this morning that the service was almost repaired after the outage, which affected the apps in the U.S. The issue at CrowdStrike directly affected the Windows products. On the devices, the classic blue screen, informally called “the blue screen of death,” appeared. This update puts devices in a loop that doesn’t allow them to start properly.
CrowdStrike published a way to manually resolve the “blue screen of death” on PCs. The steps the users that experience this have to follow are:
- Put Windows into Safe Mode or the Recovery Environment
- Go to the directory called C:\Windows\System32\drivers\CrowdStrike
- Find the file called “C-00000291*.sys” and delete it from the folder
- Now restart the computer normally.
The cybersecurity company declared publicly that they are aware of the problem and the crashing of Windows products. “CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor,” one tech company representative declared via phone call.
The CrowdStrike Falcon is a sensor that provides cybersecurity solutions for companies to protect them from threats, detect viruses, Windows security features, and security updates.
Many people reached out to their IT department, but the company tried to keep the people calm and assured them the issue was going to be resolved as soon as possible. “Our Engineering teams are actively working to resolve this issue, and there is no need to open a support ticket,” the company wrote in an alert.
Michelle McGuinness posted on X (formerly known as Twitter) that a cyberattack did not cause the issue. The information they provide in the post is that the matter is caused by a third-party software platform that affects the companies.
Microsoft declared that they are investigating the issue, which prevents Microsoft 365 and other apps from functioning as they should. The services are improving as they work to resolve this outage.
Many other businesses were affected by CrowdStrike and Microsoft's outage. Airlines, broadcasters, telecommunication companies, and banks were among the most affected during this event, especially in Australia, where the outage started. Airports reported delays, and people were informed that all of this was caused by a technical problem. No other details were provided to them.
Australian Prime Minister Anthony Albanese assured people the government was safe from this incident. "Critical infrastructure, government services, or Triple-0 services at this stage," he declared. Furthermore, he mentioned the actions they took to keep the situation under control. The Australian government is working alongside the National Cyber Security Coordinator. The National Coordination Mechanism is activated and in meetings to create their plan.
CrowdStrike shares have significantly lowered this morning. The company is experiencing a 14% downgrade caused by the outage. Although they are still working relentlessly to solve the issue and restore everything to normal, companies worldwide are experiencing difficulties right now. Besides Australia, where the outage is said to have started, disruptions have been reported in Singapore, Germany, Spain, Italy, South Africa, and Israel. The disruption could take hours, and the people are instructed to be patient.
Recent updates on Microsoft’s official website state the problem is resolved and “Everything is up and running”.
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