rtificial Intelligence (AI) has entered many industries over the years. From automating processes to replacing the need for human employees to do
repetitive tasks, AI transforms everything it touches. Are you struggling with bad customer service? AI has a solution for that – bid farewell to bad customer service. If you are looking to change that in 2024, you’ll find here everything you need to know about how AI can improve the relationship between your business and customers.
Are not sure whether your business offers pleasant customer service? Well, if that’s the case, the signs are going to be there.
One of the signs that your business could use the help of AI for customer service is impatient responses from customers. Be it over the phone or chat, if customers seem irritated, that’s a direct sign of a long waiting time. If the patience of the customers is tested, they will be less likely to return to your company in the future. Another visible sign is high operational costs. To ensure good customer experiences, your business should have a large team. However, the costs are probably exceeding the budgets of other businesses that are using AI. Did your team ever stumble upon foreign customers and struggle to communicate? Experiencing language barriers can be another clue that your company needs AI.
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Don’t worry, AI is here to save the day! With AI, bad customer service will be a thing of the past.
Using AI tools for customer service comes with huge benefits, that will make you look back and wonder how you could live without it before. From increased productivity to over-the-clock service, AI will transform your business.
One of the biggest advantages of using AI tools for customer service is productivity and efficiency boost. AI allows you to automate workflows and can save your employees a lot of time. Chatbots can help customers by providing answers to simple, common questions. Even more so, they can determine the customer’s intent and sentiment to respond accordingly. With the time AI saves, instead of handling simple tasks, your team can focus on assisting customers in more urgent and complex matters.
As AI doesn’t have working hours and doesn’t take breaks, 24/7 customer support has never been easier. By having someone, or better say something, to respond and assist them regardless of the time of day, customer experience is bound to improve. Besides, can detect foreign languages and provide multilingual support.
Gathering insights on your customers is another thing AI can help your company with. This data is stored and easily accessible to your team to use when needed. With this information, AI can adapt and create personalized customer experiences. And everyone knows – personalized experiences are the key to a customer’s loyalty.
In terms of tools, there are many AI-powered tools on the market to choose from. From AI voicebots to chatbots, numerous platforms can provide your company with the necessary features for achieving high levels of customer satisfaction.
One platform that offers voicebot services is VoiceGenie. With VoiceGenie your customers can benefit from the best support – from immediate responses to multilingual service in over 100 languages.
For chatbots, Intercom is a great easy-to-use option. Intercom can instantaneously provide answers to up to 50% of your customer’s questions. It offers chat support across different platforms, including email and SMS.
AI is one of the most powerful tools of our time. It spurs changes and innovations across a wide variety of industries, enabling companies to experience faster growth. Customer satisfaction is an essential element for scaling your business, so anything below great customer service is no longer acceptable. Now is the time to start using AI-powered tools to improve customer service.
By
Daria Dondea
•
December 24, 2024 9:00 PM
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